RETURNS POLICY (GLO GIRLS)

Returns Policy – Glo Girls (Online Store)

Thank you for shopping with Glo Girls.

You have the right to return items purchased from our online store within 14 days of delivery. You must notify us of your intent to return within 14 days of receipt. You then have up to a further 14 days to send the items back to us.

Eligibility for Returns

To be eligible for a return:

• Your item must be unused, unopened, and in its original condition.

• The item must be in its original packaging.

• You must provide a receipt or proof of purchase.

For hygiene reasons, we cannot accept returns on products that have been opened or used.

Non-returnable items

The following items are not eligible for a refund:

• Sale or discounted items

• Opened or used products

• Gift cards (if applicable)

Faulty or incorrect items

If your item is faulty, damaged, or incorrect, please contact us immediately. In these cases, we will offer a full refund or replacement and cover the cost of return postage.

How to return an item

To start a return, please contact us via our website contact form or email us at:
[add your email here]

Once your return is approved, we will provide instructions on where to send your item.

Return postage

Customers are responsible for the cost of return postage unless the item is faulty or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of approval. Approved refunds will be processed within 5–7 working days to your original payment method.